FAQs

Gift Wrapping

All items are wrapped in Tissue and presented in a lovely brown bag with Christmas Logo if you wish for us to wrap in Christmas Paper we can do this with gift tag attached.


Is my transaction Secure

The Christmas House take the utmost care and concern for your privacy while you’re shopping on our site. We will never sell or share your information to a third party, and the information we collect is solely used to contact you about your order if necessary.

Do you personalise Christmas Stockings?

The Christmas House is about making Christmas memories, we would love to personalise your child’s or grandchild’s stocking, please advise 2 initials and these can be sown on at no extra cost to you. Please just enter these details in further comments?

Is the Christmas House available for home styling?

We charge an hourly rate for Christmas Home styling or Christmas shopping advice, plus if products need to be purchased these will be on charged to you the client. Please contact us on Thechristmashouse@xtra.co.nz to make a booking.

Do you accommodate special requests?

We love be creative so we would always consider any special request and try and accommodate where possible. Please contact us on Thechristmashouse.co.nz.

 

Can you supply in Volume on any product?

The Christmas House’s products are mainly handcrafted, these items take time to make during the year, but we are open to requests for volume, however it will not change the price of the products and plenty of notice will be required. Our Hand selected products we source globally and we can potentially get in volume upon request.


Is The Christmas House Environmentally Friendly?

At The Christmas House we try to use recycled products ie old blankets that are unusable due to fading or moth holes, we use for the base of our blanket stitch products, we try to use every last ribbon waste into products and all our scraps of fabric are made into fabric wreaths. Our brown bags packing are made from stainable materials, where possible we work with the philosophy of reduce, reuse, recycle.